*Due to our supplier's circumstances, there may be times when shipment is slightly delayed.
Orders are shipped by the Express Mail Service (EMS) or international courier.
The order should arrive at its destination within 5 days (average of 3 days) after shipment.
*Shipments may arrive late depending on the country, area or due to customs inspections.
We will send an email to your registered email address titled [Shipping Advice]. The email will contain the shipping day, tracking number for you to inquire with the courier, point accumulation, etc.
* For those paying by credit card
At the same time, we will contact the credit card company regarding settlement of your order.
For any questions regarding the actual billing date, customers should contact their credit card company directly.
Example of Contact (Tracking) Number: EE 123456789 JP
If you enter this tracking number into the tracking services of your home country’s post office website (excluding some countries), you will be able to view the current status of your package. Please take advantage of this convenient feature.EMS Tracking: (Japan Post) * English Page is also available. http://www.post.japanpost.jp
Home Page http://www.dhl.com/