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1.Introduction

• The following Terms and Conditions shall apply to parties living in countries or regions outside Japan using or purchasing items from JCRAFTS.com (hereinafter “the Site”), a website administered by Navibird, Inc. (hereinafter "the Company"; a Japanese company headquartered at 7th Fl. Yagiharu Kyutaro bldg., 5-12, Kyutaromachi 2-Chome, Chuo-ku, Osaka 541-0056, JAPAN). While using or purchasing items from the Site you are considered to be in agreement to the terms of this document, so you should understand and agree to the following Terms and Conditions before using the Site.

2.How to Order and Delivery

• For a first-time order, in accordance with the Terms and Conditions the Company requires you to first accurately provide your name and address information before ordering and then receive a notification of your ID and password from the Company (member registration). Please consult with the “Countries and Regions We Ship To” and “Shipping and Handling Charges” pages for more information regarding service in your area.
  Please take care to prevent discovery and misuse of your member ID and password by a third party. You are considered to have agreed to bear responsibility for all actions taken using your ID and password.
  In the event that an order could not be delivered even though it was sent to the shipping address you specified, the Company will bear no responsibility. If you would like to have the order re-shipped, then you should pay the actual, full price of the shipping costs, etc.
• There is a spending limit of JPY 200,000 per one single order. The JPY 200,000 limit is calculated from the merchandise sub-total and does not include Shipping and Handling charges.
• Even though an item was listed as being in stock, and was successfully added to the shopping cart, stock may no longer be available by the time your account has been settled, and purchase may not be possible.The contract between you and the Company is considered to be fulfilled when the Company ships items to you. The sending of an Order Confirmation email by the Company is for the purpose of confirming the contents of your application to enter into a contract with the Company, and does not mean that the Company has approved your application to enter into said contract.
• In the event that one or more items ordered as part of an order are out of stock, the equivalent cost of the out-of-stock items will be deducted from the settlement amount and the order will be shipped without prior notification. Additionally, even if the item comes into stock after the order has shipped, the Company is unable to ship the item as a supplement to your previous order. Please make a new order for the item.
• Order contents (such as size, color, or quantity) and the shipping address information cannot be changed once the order has been placed. Orders cannot be cancelled or changed in any way once they have been submitted.
• Although the Company strives to ship your order within 9 days from the day it was placed, depending on the contents of the order, the condition of stocks, and the volume of orders, there may be instances where shipment of the order is delayed. Also, items from the Site may take additional time for production.
• You should investigate the rules and regulations regarding importing into your country, including goods restricted for import, before placing an order. In the unlikely event that an ordered item is not allowed for import into your country or is subject to tax due to its high value, the Company cannot accept responsibility for the item. The Company cannot provide you any refunds or exchanges for the item or cost of delivery.
• The Company reserves the right to combine multiple orders from the same customer, and ship them together as one unit. Even in the event that this results in shipping and handling fees being levied multiple times, the Company will not refund them.
• Orders to countries and regions other than Hong Kong will be sent by Express Mail Service (EMS). Orders to Hong Kong will generally be sent by international couriers DHL and Overseas Courier Service (OCS). However, depending on the contents of the order EMS may also be used. No matter the country or region, you may not choose the shipping service.

3.Shipping and Handling Charges

• Shipping and handling charges are set based on the total amount of ordered merchandise and those charges include the Express Mail Service (EMS) or international courier postage and insurance fees, etc. They should be paid together with the total amount of the ordered merchandise.
• Orders containing heavy items are charged an extra shipping charge. This charge is based on the EMS (Express Postal Service) shipping charge. Half that amount is born by the Company with the other half being your responsibility. If a special shipping charge is levied, every unit ordered of an item that has a special shipping charge will incur that charge on top of the price of the merchandise.
• In the event that you refuse to accept the delivery of an order, or if an order is returned to the Company after the retention period at the post office has passed after failed delivery attempts, the cost of returning the item to the Company will be deducted from the cost of the items when making the refund, and will not be returned to you. Further, if the cost of returning the item to the Company is more than the value of the items, you must pay that difference to the Company.

4.Payment

• The amount charged to you will be the total sum of the merchandise plus the shipping and handling charges.
• The Company accepts payment by credit card, PRC RMB, PayPal, and Alipay. For more details regarding payment, please contact directly your credit card company, your debit card company, PayPal, or Alipay.
• In the event of a credit card order, please use a credit card that is in your own name. If you use a credit card that is not in your name, the Company may refuse your order(s) without prior notice.
• When you place an order, you may use PRC RMB cards issued by banks only on the Chinese mainland.
• Credit card, PayPal, and Alipay settlements will be made in Japanese Yen, and for PRC RMB cards, settlement will be made in Chinese Yuan.

5.Customs Duties and Export Certificates

• Orders may be subject to import tax, value tax, customs handling fees, and/or delivery fees in some countries or regions. In this case, you (or the recipient if the merchandise is shipped to someone other than you) should be responsible for the payment of any such taxes or fees.
• In the event that the delivery of an order is delayed due to complications or processing at customs, the Company bears no responsibility for this situation.
• In the event that the delivery of an order is delayed due to complications or processing at customs, the Company bears no responsibility for this situation.

6.Returns and Exchanges

• To be eligible for return and/or exchange of merchandise, you must contact the Company with information regarding the items you wish to return within 14 days of receipt of shipment, by e-mail or by FAX. After contact, the Company will only accept returns of items that the Company has confirmed for return. (Please ship the confirmed return items back to the Company within 7 days.) The Company may not accept a request for a return and/or exchange if you contact the Company after the 14-day period is over, or return the merchandise to the Company without prior notice.

< Returns >

• 1.In the case of “Circumstances Arising with the Company”[(1) - (3) as follows]
  
  • (1) The merchandise is different from what you ordered (wrong shipment).
  • (2) The merchandise is defective.
  • (3) The merchandise is damaged.

  The Company will reimburse you for shipping costs incurred. (In the event of a return of set merchandise (ex. 2-Piece Set, or others sets), please include all items in the set in the condition that it was delivered in when making the return. If even 1 item is missing from the set (or, an included item or accessory), the Company will not be able to process your return.)

• 2.In the case of “At the Convenience of the Customer”
  

  If you are not satisfied with the items (not satisfied with the color or print, the size does not fit, etc.), you are responsible for all shipping costs incurred. The Company does not accept returns in the following cases.

  • •You have not informed the Company about returns/exchanges within 14 days after the receipt of the merchandise
  • Merchandise that has been used or worn once
  • Cosmetics and health foods where the package has been opened
  • Merchandise that has been used or worn once
  • Merchandise that you have adjusted or cleaned.
  • Merchandise that you have soiled or damaged (cosmetics, fragrance, smells included)
  • Merchandise the tags of which you have removed
  • Merchandise where the shape has been changed by the trial fitting (ex. a stretched neck line or cuffs)
  • Sale items
  • Custom-made merchandise (ex. hanko)
  • Catalogs

< Exchanges > Exchanges Accepted Only At The Convenience of the Company

• 3.In the case of “Circumstances Arising with the Company [(1) - (3) as follows]
  • (1) The merchandise is different from what you ordered (wrong shipment).
  • (2) The merchandise is defective.
  • (3) The merchandise is damaged.

  The Company will reimburse you for shipping costs incurred. Please inform the Company in advance if you wish to make an exchange. If the item(s) to be exchanged are out of stock or have been discontinued, you will be given a full refund for the merchandise.

• 4.In the case of “At the Convenience of the Customer”, exchanges are not accepted.
  • If you wish to make an item exchange for any reason (change to a different size, color, or pattern, or exchange unwanted item(s) to other products such as exchanging a T-shirt for a bag), then please return the unwanted item(s), and make a new order for your desired goods. Regarding returns, please follow the procedure outlined in “2.” above. As for why exchanges are not possible, this policy was created in mind for our customers – if you make another order after returning your unwanted merchandise, this method helps to reduce the burden of the shipping costs.
  • Merchandise must be returned, with a “Returns and Exchanges” form, by Express Mail Service (EMS) or by airmail. Please do not send your return by surface mail, economy air (SAL), DHL, FedEx, UPS, or any other private international mail carrier. If the return is made through any method other than EMS or airmail it will not be accepted, and you will not receive a refund on the merchandise.
  • In the case of “Circumstances Arising with the Company”, you must pay in advance for shipping charges. Collect/Cash on Delivery (COD) shipments will not be accepted.
  • In the case of “Circumstances Arising with the Company”, you must pay in advance for shipping charges. Collect/Cash on Delivery (COD) shipments will not be accepted.
  • There are 2 methods of refund (merchandise and shipping costs) for the customer to choose from.
    
    • (1) 1.The amount of the refund will be credited to the customer’s account in the form of JCRAFTS shopping points (JPY 1 = 1 point).
      There is no loss due to fluctuating exchange rates, and the refund can be processed quickly. (Please note that depending on campaign rules, there are situations where points are not available for use.)
    • (2) Refund through the credit card, PRC RMB, PayPal, or Alipay account that was used to purchase the merchandise.
      The merchandise or shipping refund will be made through the credit card or debit card company, or PayPal or Alipay account that was used to purchase the merchandise. In the event of a refund through a credit card, PayPal, or Alipay, exchange rates applied to the amount billed for the merchandise and shipping and handling charges may differ from those at refund. Thus, there may be differences in the total amount refunded due to exchange rate differences. Also, please note that in the event of a credit card refund, depending on the different monthly deadlines of processing and pay dates, it may take as long as 2 months for the refund to process; for PayPal and Alipay, it make take from a few days, to the maximum of 10 days for the refund to finish processing. In the event that the amount of a refund exceeds the amount paid at the time of purchase, as the Company is unable to process that refund through the method used at the time of purchase, the Company will convert the difference into JCRAFTS points and refund the remainder into your account.

7.Others

• You should immediately log into the Site and amend your personal details if any changes in the information you have registered with the Company, such as name and address details, have occurred.
• The Company has the right to cancel your registration at any time if you perform any of the following. If your account is deleted, your points are considered to become completely invalid and will not be compensated for.
  
  • (1)You do not comply with the Terms and Conditions.
  • (2)You have been a nuisance or caused interference or damage to other customers or the Company, or committed any fraudulent acts.
  • (3)You have not placed an order with the Company for over one year.
  • (4)Any other circumstances in which the Company determines that you should be disqualified.
• Any other circumstances in which the Company determines that you should be disqualified.
• The Company may suspend this mail-order service if an unavoidable situation arises. In this case, the purchase contract already in effect will continue to apply under these Terms and Conditions.
• With respect to use of the Site, Japanese law is considered to apply in full, and any problems that may arise between you and the Company will be subject to the exclusive jurisdiction of the Osaka Regional Count in Japan under relevant Japanese law.
• The Company will not use the information you registered pursuant to these Terms and Conditions for any purposes other than the sale of its merchandise and provision of merchandise information via website and international mail. If you request deletion or change of any part of such information, the Company will immediately comply with the request.
• The Company reserves the right to amend these Terms and Conditions as necessary. Even if a part of these Terms and Conditions is deemed to be improper or invalid, these Terms and Conditions are severable, and there will be no effect on the efficacy of other parts of these Terms and Conditions.

Date of Enactment, January 2012 Navibird, Inc. Osaka Chuo-ku Kyutaromachi 2-Chome 5-12 Yagiharu Kyutaro Bldg. 7F info_eg@jcrafts.com